Certificate in Computer Support Technician
2020-2021 Map
Total Units: 10
Term 1
7 Units. Specified core courses are signified by icon.| Course Name | Units | Notes | |
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| CSCI-49: PCs and Peripherals/A+ | 4 | ||
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Unit(s): 4.00
This is an introductory course in computer hardware, operating systems and connectivity. The course prepares students to take the CompTIA A+ exams. Students will learn and demonstrate baseline security skills for IT support professionals. They will configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based virtualization as well as cloud-based (SaaS) software. Students will develop skills to support basic IT infrastructure and networking, troubleshoot and problem-solve core service and support challenges while applying best practices for documentation, change management, and scripting. They will configure and support PC, mobile and IoT device hardware, Implement basic data backup and recovery methods and apply data storage and management best practices. |
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| CSCI-19: Network + | 3 | ||
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Unit(s): 3.00
This course introduces the structure, architecture, functions, components and models of the Internet and other computer networks. The course will prepare students to create and maintain data communications networks, and prepare to take the CompTIA's Network+ certification exam. Course topics include: designing, implementing, and maintaining functional communication systems using the OSI (Open Systems Interconnection) and TCP (Transmission Control Protocol) layered models to examine the roles of protocols and services at the application, network, data link and physical layers. A virtualized lab component using NDG NETLabs+ will be included. |
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Term 2
3 Units. Specified core courses are signified by icon.| Course Name | Units | Notes | |
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| CSCI-17: Computer & Network/Security+ | 3 | ||
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Unit(s): 3.00
This is an advanced course in computer and network security. This course will prepare students to evaluate, secure and manage network information assurance, and take the CompTIA Security+ certification exam. Course topics include threat management, security standards and protocols (including public key infrastructure and cryptography), intrusion detection and prevention, forensics, system recovery, and disaster planning. The principles of data integrity, user accountability, and policy management will be explored in detail. Students will develop and demonstrate intrusion detection skills utilizing a virtual network to configure and test security procedures. |
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